How to Appeal a CP Plus / Group Nexus Parking Charge
CP Plus (part of Group Nexus) manages parking at railway stations, retail and leisure sites — locations where broken payment kit and queue-driven overstays generate disputable charges. The charge is a private contractual demand, not a fine.
Grounds that work
- ▸Payment app or machine failure — common at stations; bank evidence of an attempt is strong.
- ▸Plate mis-entry — one-character keying errors are routinely cancelled.
- ▸Station queue time eating the free period — explain it with a timeline.
- ▸POFA 14-day rule and signage clarity.
Process
Appeal within 28 days; if rejected, use the free independent service named on the letter within 28 days. Check whether your notice is a private charge or, where the site is council-managed, a statutory PCN — the routes differ.
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Start my appealFrequently asked
My charge is from a station car park — same process?
If it's an operator-issued private charge, yes. If the station car park is council-run, you may have a statutory PCN instead — check the issuer and wording.
More guides
This guide is general information about UK parking appeal processes, not legal advice. Operator trade-body memberships and appeal routes change — always follow the route and deadline named on your own notice and rejection letter.