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How to Appeal a MET Parking Services Charge

MET Parking Services is best known for enforcing fast-food and roadside retail car parks — sites notorious for one specific trap: separate maximum-stay or 'customers of X only' rules on shared, mixed-use sites where nothing about the layout suggests two different regimes apply.

These charges are private contractual demands and stand or fall on signage, camera data and statutory notice timing.

The grounds that work

  • ▸Mixed-use site confusion — where one car park serves multiple businesses with different rules, adjudicators expect signage to make the boundaries unmistakable. Photograph the site layout.
  • ▸Genuine customer — receipts proving you were using the on-site business during the stay support both first-stage cancellation and mitigation.
  • ▸ANPR double-visit and timing errors — standard camera-site weaknesses apply.
  • ▸POFA 14-day notice window for keeper liability on ANPR charges.
  • ▸Grace periods and signage prominence under the operator's code of practice.

Process

Appeal in writing within 28 days with receipts and photos. If rejected, the letter names your free independent appeal route and deadline — use it; the operator then has to evidence a clearly-signed contract and compliant notices.

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Frequently asked

I was eating in the restaurant the whole time!

Say exactly that, attach the receipt with its timestamp, and ask the business itself to support cancellation — site businesses lean on their parking operators about charged customers more often than you'd think.

More guides

This guide is general information about UK parking appeal processes, not legal advice. Operator trade-body memberships and appeal routes change — always follow the route and deadline named on your own notice and rejection letter.